• Card Processor - Neosho Downtown

SUMMARY 

Responsible for learning to process ATM and debit card requests, maintain ATM/debit card system information, ATM reconciliation and cardholder fraud notification.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Learn the established procedures for the following functions:

• Maintain confidentiality of customer account information.

• Process ATM/debit card production requests, PIN changes, and card activations.

• Maintain ATM/debit card system information.

• Process reports from the fraud monitoring vendor and communicate data as required.

• Process counterfeit card lists and contact customers identified.

• Research and resolve ATM/debit card related issues.

• Reconciling the ATM network transactions to the general ledger.

• Communicate effectively with customer and Bank employees concerning information requests.

 

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned. 

• Respond to overflow calls for Customer Service.

 

SUPERVISORY RESPONSIBILITIES 

There are no supervisory responsibilities in this position.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE 

High school diploma or general education degree (GED) plus additional technology related training; possess a minimum of two to three years of professional work experience in a closely related field; or equivalent combination of education and experience.

 

LANGUAGE SKILLS 

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

 

MATHEMATICAL SKILLS 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

 

OTHER SKILLS AND ABILITIES 

Must have the ability to operate the following equipment:  telephone, 10-key calculator, typewriter, personal computer and printer, copy machine, fax machine.  Must have working knowledge of word processing, spreadsheet, and database software programs.  Basic PC knowledge.

 

KEY CONTACTS--Internal and External

Has frequent contact with customers and vendors. 

 

CERTIFICATES, LICENSES, REGISTRATIONS 

Valid driver’s license.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to sit and reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 

COMMENTS 

Position requires the ability to work before or after normal business hours to meet deadlines and attend various meetings.  Job related travel may be required.