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To apply please go to https://cbthomebank.com/careers.aspx to complete an online application.
Typical Schedule:
Monday - Friday 8:45 a.m. to 5:30 p.m.
Every Other Saturday* 9:00 a.m. to 12:00 p.m.
*Scheduled off 1/2 day during the week when working on Saturday
SUMMARY
Direct the operations of the branch location to ensure all bank and regulatory policies and procedures are followed, that all customers receive prompt and courteous service and that products and services offered meet the needs of the bank's customer base.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Perform all essential responsibilities and tasks of Senior Personal Banker and Lead Teller.
Assists Branch Manager in driving all aspects of the Sales & Service processes. Develop daily and weekly branch sales plans. Set goals for the staff and ensure accountability for their sales and referral performance. Plan and facilitate weekly sales meetings to discuss sales and referral results, product promotions, etc. Ensure that all sales results are achieved.
Provide motivation and coaching to staff to ensure that assigned sales goals are achieved. Conduct daily Briefs and Debriefs on sales and referral goals, sales results, and product promotions. Conduct skill practice and provide feedback following the observations of live sales sessions. Monitor daily tracking of branch sales programs.
Develop and implement servicing plans to include calling on maturing accounts, sales leads, referrals, new account follow-up, and other prospecting opportunities for the designated market area. Track results and follow up as appropriate.
Develop daily sales plans. Proactively identify sales opportunities with an emphasis on establishing profitable client relationships. Promote, explain, and sell all retail banking products. Ask clients for referrals.
Develop new business opportunities. Analyze client base and competitive environment for the market area. Monitor, evaluate, and implement adjustments to programs to ensure achievement of goals.
Accept and process consumer loan applications.
Serve as a customer service representative by opening, modifying, and closing accounts; perform extensive data entry to add, modify, or close accounts; assist customers in reconciling accounts; print statements for customers; receive and place checks orders; assist tellers by approving/rejecting checks to be cashed and explain the bank’s policies and procedures regarding transactions; identify customer by name and answer customer inquiries in person and over the telephone; transfer funds per customer request; assist customers in establishing or changing pin numbers; train customers how to use bank products and services; process stop payment and forged account requests; sign Bank Money Orders; process direct deposit applications; process reports (e.g.,. CTR, SAR); establish night deposit customers and explain procedures; order and redeem savings bonds; distribute loan packets and assist customers in completing loan applications; obtain information and process wire transfers.
Serve as a safe deposit clerk by following all established policies and procedures; open, modify, and close safe deposit boxes; assist customers by providing account balances, accepting payments, and accessing safe deposit boxes.
Process CD’s and IRA’s by opening, modifying, and closing certificates; complete all required paperwork and perform data entry; issue receipts; calculate and process disbursements to include principle, interest payable, penalties, and tax withholdings.
Open and close branches according to standard procedures; supervise assigned staff; ensure tellers maintain security of assigned teller drawer and coin vault; exercise dual control procedures; perform administrative duties as assigned by branch manager.
Balance ATM; prepare and verify currency for ATM; resolve problems associated with ATM.
Balance vault cash, maintain logs, and complete bank slips; order and ship currency; buy, sell, verify, and bundle currency; open and close vault.
Make decisions about a variety of daily transactions and exercise discretionary authority; lead subordinates in daily job tasks; resolve problems and provide troubleshooting; professionally and diplomatically deal with irate or unhappy customers; assign tasks and ensure completion within predetermined deadlines.
Actively support branch and Bank-wide incentive/referral programs. Contribute to the fulfillment of department and company objectives and goals.
Assists Branch Manager in leading branch employee’s focus on loan and deposit growth and non-interest income enhancement.
Comply with all banking regulations, policies and procedures.
Authorize transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.) Address and resolve client concerns and inquiries.
Fills in as Teller as needed.
Assists with online banking and Bill Pay issues.
Maintain thorough product knowledge of all retail products. Provide staff training to include product knowledge, sales, referrals, customer service, and policy and procedures.
Responsible for ensuring retention of large withdrawals and account closures.
Approve overdrawn accounts on a daily basis.
Confidentiality is required in all phases of employment.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.
SUPERVISORY RESPONSIBILITIES
This position functions as a lead position in the branch. Has input to Supervisor/Branch Manager on specific performance issues of employees, but does not directly supervise.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
Possess a minimum of two years of related work experience. Formal training may be substituted on a year-for-year basis for the required work experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public both face-to-face and over the telephone.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES
Operate office and bank equipment (e.g., personal computer and printer, 10-key calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, paper cutter, hole punch, debit/credit card scanner, crimper, safe deposit timer, vault timer, security system, etc.). Must have good working knowledge of word processing and spreadsheet software programs. Basic PC knowledge.
KEY CONTACTS--Internal and External
Has frequent contact with the Marketing Coordinator to develop and run product promotions.
Has constant contact with bank customers, their personal representatives, accountants, attorneys, etc., in responding to inquiries as part of the customer service function and to develop new business for the bank.
Has moderate contact with individuals at other financial institutions.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license
Ability to be bonded by Bank’s surety company.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 25- 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Individual is required to work in a team atmosphere, willing to assist others at any time.
COMMENTS
Position requires the ability to work before or after normal business hours to attend various employee meetings and training sessions.
Position may require occasional travel to various locations for job related business.
