• Computer Specialist

Position Summary
The Computer Specialist plays a critical role in supporting the technological needs of Crowder College. This position ensures the optimal operation of campus-wide computer systems, and related technologies. The purpose is to provide expert technical support, maintenance, and troubleshooting services to faculty, staff, and students, thereby enabling a seamless academic and administrative experience. The Computer Specialist will contribute to the institution's mission by fostering a reliable and secure IT environment that supports learning, teaching, and operational excellence.
 
Essential Job Duties

• Provide advanced troubleshooting and support for hardware, software, and network issues across campus, ensuring minimal downtime and disruption to academic activities.
• Perform routine and advanced maintenance on institutional computers, including updates, and security checks.
• Manage and implement the deployment and integration of various multimedia and AV products, including LCD projectors, document cameras, DVD and VHS players, diverse projection surfaces, high-definition televisions, audio systems, infrastructure cabling, equipment security solutions, mounting systems, and switching and multiplexing devices.
• Collaborate with staff responsible for the installation and maintenance of the university’s communication infrastructure, including the copper plant, and ensure the effective operation of telecommunications, data, and wireless networks.
• Engage in IT-related projects such as system upgrades and software deployments.
• Provide employees with training and support to use technological tools.
• Work closely with other IS staff, faculty, and administration to assess technology needs, recommend solutions, and implement new systems and software.
• Setup and maintain institutional end-user equipment utilizing automation tools including Microsoft Intune, ensuring that all systems comply with institutional policies, legal regulations, and security best practices. Assist with data security initiatives
• Other duties as assigned by appropriate administrator.

 
Required Knowledge, Skills & Abilities

• Associates degree from a regionally accredited college or university in MIS, CIS, Educational Technology or related field is required.
• Ability to analyze information needs and troubleshoot technical problems.
• Ability to concentrate on assigned tasks and pay close attention to details.
• Experience in educational technology such as software programs and presentation technology.
• Demonstrated ability to communicate effectively with computer and information users.
• Ability to plan, organize, and implement responsibilities effectively.
• Ability to establish and maintain positive working relationships with other professionals, staff, students, and the public.
• Technical knowledge in the fields of computer science, computer education, and the broad range of technologies used in higher education environments.
• Knowledge of the theory and practice of technology.
• Working knowledge of computer technology.
• Knowledge of presentation equipment including installation and maintenance of equipment.
• Working knowledge of current Microsoft Office Suite. (Word, Excel, Access, PowerPoint and Outlook)

 
 
Positions Supervised

• None

 
Working Environment: 

• Generally indoors in a normal office environment with minimal exposure to temperature changes, noise, dust or chemicals.
• Normal college working hours but adjustment of hours involving evening and/or weekend work will be required from time to time.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A neat appearance and appropriate business-like apparel are required.

 
Physical:

• Alternating between sedentary and ambulatory work.
• Some lifting and carrying of computer and other technology equipment. 
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms’ stoop, kneel, or crouch; and talk or hear. Specific vision abilities required by this job include close vision for extended periods of time.
• May have repetitive use of hands.

 
Creative and Analytical Skills

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to devise or modify methods or processes to solve specific problems.
• Ability to trouble shoot computer and multimedia equipment.

 
Language/Communication Skills

• Ability to communicate effectively with a variety of people, including staff, students and the general public, in both written and oral mediums.
• Ability to effectively present information and respond to questions.

 
***CROWDER COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.
 
 
 
 

Position Title: Computer Specialist

Department: Information Services
Division: Information Services
Salary Range: Classified Range Grade 5
FLSA Status: Non-Exempt
Immediate Supervisor: Technical Services Manager
Schedule: Full-Time / 12-Month Position
Date of Latest Review/Revisions: 2024

Position Summary:

The Computer Specialist is integral to maintaining and advancing the technological infrastructure at Crowder College. This role is responsible for ensuring the efficient operation of campus-wide computer systems and associated technologies. The primary focus is to provide expert technical support, maintenance, and troubleshooting services to faculty, staff, and students, thereby enhancing the academic and administrative experience. By ensuring a reliable and secure IT environment, the Computer Specialist supports the college’s mission of fostering excellence in learning, teaching, and institutional operations.

Essential Job Duties:

• Advanced Technical Support: Provide in-depth troubleshooting and support for hardware, software, and network issues across the campus, ensuring minimal disruption to academic and administrative activities.
• System Maintenance: Perform both routine and complex maintenance tasks on institutional computers, including software updates, security patches, and system checks to ensure optimal performance.
• Multimedia and AV Integration: Oversee the deployment, integration, and maintenance of multimedia and AV equipment, including LCD projectors, document cameras, DVD and VHS players, various projection surfaces, high-definition televisions, audio systems, infrastructure cabling, equipment security solutions, mounting systems, and switching and multiplexing devices.
• Communication Infrastructure Coordination: Collaborate with the staff responsible for installing and maintaining the college’s communication infrastructure, including the copper plant, ensuring the effective operation of telecommunications, data, and wireless networks.
• Project Involvement: Participate in IT-related projects, such as system upgrades, new software deployments, and infrastructure enhancements, ensuring that projects are completed on time and within scope.
• Training and Support: Provide training and ongoing support to faculty, staff, and students, enabling them to effectively use the college’s technology resources.
• Collaborative Solutions: Work closely with other IT staff, faculty, and administrators to assess technological needs, recommend effective solutions, and implement new systems and software.
• Compliance and Security: Develop and implement automation processes to ensure that all systems comply with institutional policies, legal regulations, and security best practices. Assist with data security initiatives and respond to security incidents as required.
• Additional Duties: Perform other duties as assigned by the appropriate administrator.

Required Knowledge, Skills & Abilities:

• Educational Background: Associate’s degree from a regionally accredited college or university in Management Information Systems (MIS), Computer Information Systems (CIS), Educational Technology, or a related field.
• Technical Proficiency: Strong ability to analyze information needs, troubleshoot technical problems, and provide effective solutions.
• Detail-Oriented: Ability to concentrate on tasks, ensuring accuracy and attention to detail.
• Educational Technology Expertise: Experience with educational technology, including software programs and presentation technology.
• Communication Skills: Demonstrated ability to communicate effectively with users of varying technical expertise, both in writing and verbally.
• Organizational Skills: Ability to plan, organize, and execute responsibilities efficiently and effectively.
• Interpersonal Skills: Ability to establish and maintain positive working relationships with colleagues, students, and the public.
• Technical Knowledge: Comprehensive knowledge of computer science, computer education, and the diverse range of technologies used in higher education environments.
• Technology Theory and Practice: Strong understanding of the theory and practical application of technology in educational settings.
• Computer Technology: Working knowledge of computer technology, including the installation and maintenance of presentation equipment.
• Microsoft Office Suite Proficiency: Proficient in the current Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook).

Positions Supervised:

None

Working Environment:

• Indoor Work Environment: Primarily works indoors in a standard office environment with minimal exposure to temperature changes, noise, dust, or chemicals.
• Work Schedule: Normal college working hours apply, but occasional evening and weekend work may be required.
• Appearance: A neat appearance and appropriate business attire are required.

Physical Requirements:

• Physical Activity: Alternating between sedentary tasks and active work, including the lifting and carrying of computer and other technology equipment.
• Mobility: The role may require standing, walking, sitting, using hands to handle or feel, reaching with hands and arms, stooping, kneeling, crouching, and the ability to talk and hear.
• Vision: Specific vision abilities required include close vision for extended periods, essential for tasks such as reading data or monitoring screens.
• Repetitive Motion: The job may involve repetitive use of hands.

Creative and Analytical Skills:

• Problem Solving: Ability to define problems, collect data, analyze information, and draw valid conclusions.
• Process Improvement: Ability to devise or modify methods or processes to solve specific technical issues.
• Equipment Troubleshooting: Proficiency in troubleshooting computer and multimedia equipment.

Language/Communication Skills:

• Effective Communication: Ability to communicate clearly and effectively with a diverse range of individuals, including staff, students, and the public, both in writing and orally.
• Presentation Skills: Capable of effectively presenting information and responding to questions from various audiences.