• Lunch & Learn - Turning Complaints into Opportunities

 Join us for an insightful Lunch & Learn session on Turning Complaints into Opportunities. Presentation by SBDC
 

Turning Complaints into Opportunities
A 2023 BBB poll found that 52% of customers will give a company a second chance if they resolve a problem quickly. It’s important to be prepared for a customer complaint or negative reviews so you can respond with a positive attitude and retain their business.

During this lunch and learn, Regional Director for BBB–Springfield Pamela Hernandez will share tips on:
·        How to practice service recovery when addressing customer complaints.
·        Responding to negative reviews professionally.
·        Effectively navigating the BBB customer complaint process and customer reviews to strengthen your business reputation.

Join us for this information-packed session and learn how to build your brand’s reputation for excellent customer service!