• Commercial Lines Account Manager

  • Posted: 06/14/2020

    The Account Manager will be primarily responsible for the ongoing management of commercial clients, retention of new and renewal clients, and maintaining a partnership with the producer to support business development activities while upholding high service standards. These duties include but are not limited to:

    • Maintaining relationships with multiple insurance companies/MGAs to negotiate and obtain quotes, binders, endorsements, etc.
    • Cross selling products to potential customers
    • Managing established book of accounts
    • Negotiating renewals for existing customers
    • Obtaining information and documentation from new and existing clients
    • Resolving customer issues
    • Independently manages accounts on a day-to-day basis which includes coordinating all services, answering all questions, and resolving problems, which may arise; maintains timeliness and completeness when interacting with clients, agency and company personnel
    • Negotiates and secures the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages; maintains ongoing relationships with carrier product managers.
    • Work closely with producers to understand a client and/or prospect’s needs, submits coverage specifications and obtains quotes from potential carriers for new and renewal business.
    • Determines appropriate client service support for new and existing clients; responds to client and carrier inquiries, maintains and enhances the company’s relationships with existing clients by executing proactive and ongoing contact initiatives.
    • Makes decisions regarding the resolution of all moderate and complex customer service problems: research and resolve coverage issues, audit issues, billing discrepancies in a timely manner.
    • Independently enters and maintains accounts/policies while maintaining a current suspense; reviews insurance policies and endorsements for accuracy; reviews contracts and special certificate of insurance requests for compliance and response to insured.
    • Proactively maintains partnership with the producer by keeping him/her informed of pertinent information regarding the accounts and provides support and assistance for the development of new business.
    • Solely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all of the coverage that was presented to the insured in our proposal.
    • Independently communicates subjectivities and exclusions for new and renewal business and document the difference in policy forms when comparing various quotes.
    • Uses specific industry training and knowledge to determine the needs of the client and identify cross-selling opportunities; expands/rounds-out existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage.
    • Researches and maintains industry knowledge of developing trends regarding carrier underwriting, appetite and pricing changes. Applies knowledge to negotiation of policies to provide best comprehensive coverage to clients.
    • Solely responsible for having an understanding of assigned accounts in order to give proper advice for changing situations, which may require modifications to existing coverage.
    • Supervise and work with the Client Services Representatives to ensure that basic Client Services tasks have been completed; may need to prepare submissions for the marketing of accounts, process invoices and resolve accounting discrepancies in a timely manner, provide support during the claim process, and prepare proposals, synopses, analyses, and special projects as requested.
    • Initiates renewal process and may conduct renewals in conjunction with the Insurance Sales Producer.
    • Other duties may be assigned to meet business needs.
    • At least 2 years of recent Commercial Lines Account Management experience.
    • Demonstrated success in overall customer service
    Education / Certification
    • High School diploma; undergraduate degree preferred
    • Appropriate insurance agent’s license required
    • Professional designation (CPCU/CIC/ACSR/CISR) preferred
    • Willingness to continue education is essential
    • Technical: Intermediate to advanced-level proficiency with Microsoft Office Products: Excel, Word and Outlook.
    • Ability to work with internal and external clients at all levels
    • High level of organization ability
    • High degree of self-discipline and motivation
    • Ability to follow processes and procedures and help develop new processes and procedures to help the company become more efficient
    • Solution driven problem solving skills and proven analytical skills
    • Must be detail-oriented, with the ability to plan, manage and oversee department operations
    • Must possess the ability to work independently, applying education and professional experience to achieve outstanding results
    • Demonstrates highest level technical and cognitive abilities to ensure accuracy, precision and complete projects on time and on budget
    • Ability to understand and manage complex projects while working under tight schedules and deadlines
    • Team player with a strong work ethic
    • Effective, professional verbal and written communication skills
    • Demonstrates considerable tact, diplomacy, discretion and judgment with ability to build and maintain effective interpersonal relationships
    • High level of maturity and stability with an "optimistic" approach
    • A self-starter with an entrepreneurial approach and hands-on experience