• Restaurant Supervisor

  • Posted: 07/19/2020

    Description

     

    ESSENTIAL FUNCTIONS:

    1. Oversees front of the house restaurant operations
    2. Assist in the planning, organizing, training & leadership necessary to achieve stated objectives in cost, employee, retention, guest service & satisfaction, food quality, cleanliness & sanitation.
    3. Ensure food and beverage products meet standards and make appropriate changes when necessary.
    4.       Analyze staff evaluations and feedback to improve the customer’s experience.
    5. Seek ways to cut waste and decrease operational costs
    6. Assist manager with preparing schedules.
    7. Assist cashier functions of voids and overrides.
    8. Ensure customer satisfaction through promotion excellent service; respond to customer complaints tactfully and professionally
    9. Train/coach employees with the knowledge, development and appropriate direction to perform their responsibilities.
    10. Handle corrective action when necessary.
    11. Must be able to motivate team and maintain high morale.
    12. Adhere to regulatory, departmental and company policies in an ethical manner.
    13. Participates in candidate selection, terminations, performance reviews, transfers and disciplinary actions.
    14. Continually strive to develop your staff in all areas of managerial & professional development.
    15. Attend meetings as required
    16. Any other duties as assigned

     

     

    JOB PREREQUISITES: 

    • Above average oral communication skills
    • Excellent customer service
    • Problem solving capability
    • High capacity for learning
    Qualifications

    LICENSES OR CERTIFICATIONS:  Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license. Must be able to obtain an Oklahoma liquor license

    EDUCATION:  High school diploma / GED required.

    EXPERIENCE:  Minimum of 3-5 years restaurant supervisor experience. Computer skills. Prior knowledge of food and preparation and presentation. Must have the ability to multi-task in a fast paced environment. Understanding of point of sale systems helpful.

    PHYSICAL REQUIREMENTS:  Ability to maneuver in the casino, visual acuity to observe and react to handle guest questions and complaints. While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to feel, or handle  objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. The Team Member is occasionally required to stoop, kneel, and crouch. The Team Member must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

    WORK ENVIRONMENT:  We maintain an alcohol/drug-free workplace.  Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed.

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