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Position Summary
The Records Clerk processes student records, transcripts, electronic records, assists with commencement and serves as the main point of contact for visitors and telephone inquiries in the Records Office.
Essential Job Duties- Answers telephone and greet visitors in the Records Office.
- Coordinates day-to-day operation of the Records Office, including receiving, sorting and distributing incoming mail; maintaining filing systems; maintaining inventory of supplies and ordering as needed; and insuring efficient work flow.
- Creates and maintain academic transcripts, including handling of transcript requests.
- Processes receipt of high school/high school equivalency and incoming college transcripts.
- Coordinates applications for graduation.
- Works with the Information Systems programmer as needed to complete job responsibilities.
- Assists with digitizing electronic records.
- Performs other related duties as assigned by the appropriate supervisor and administrator
Required Knowledge, Skills & Abilities- High School Diploma/GED.
- One (1) year full-time related work experience or equivalent.
- A high degree of accuracy in data entry.
- Excellent communication and interpersonal skills.
- Ability to perform multiple tasks and remain calm during frequent interruptions.
- Ability to establish and maintain positive working relationships with other employees.
- Ability to handle confidential material judiciously.
Preferred Knowledge Skills & Abilities- Associate Degree or equivalent preferred.
Information Technology Abilities- Ability to operate standard office equipment including a personal computer within the Crowder College Network environment using the currently available Microsoft Windows operating system. (i.e. Word, Excel)
- Ability to operate standard office equipment such as computers, desktop calculators, copiers, and telephones.
- Ability to use E-mail and associated calendaring/scheduling applications.
- Ability to use other computer programs, as needed (Jenzabar and Etrieve).
Positions Supervised- Work-study students
Working Environment:- Work is performed primarily in an office environment and may involve frequent interruptions and distractions.
- May require extended periods of time viewing computer monitor or standing.
- Normal college working hours but adjustment of hours involving evening and/or weekend work may be required from time to time.
- A neat appearance and appropriate business apparel are required.
- The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical:- Will involve indoor and outdoor mobility within the campus.
- Input, access and distribute information using computers.
- Ability to lift up to 50 pounds required periodically.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; stoop, kneel, or crouch; and talk or hear. Specific vision abilities required by this job include close vision.
- The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Creative and Analytical Skills- Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
- Ability to devise or modify methods or processes to solve specific problems.
Language/Communication Skills- Ability to communicate effectively with a variety of people, including faculty/staff, students and the general public.
- Effective telephone communication skills, including the ability to provide information verbally and with a friendly demeanor.
- Ability to understand oral or written instructions, and to ask appropriate questions for clarification.
- Ability to read English in order to proofread and perform grammatical and spelling edits.
***CROWDER COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS POSITION DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS POSITION DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL JOB DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS POSITION DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED INDIVIDUALS WITH A DISABILITY.
