• Full-Time Float Personal Banker

  • Posted: 09/18/2022

    To complete an online application go to https://www.cbthomebank.com/benefits.aspx .

    The Float Personal Banker is scheduled for 30 to 40 hours per week and has the opportunity to work at all locations to perform Personal Banker and Teller duties as assigned.

    SUMMARY
    Assist customers with account needs and provide customer service. Responsible for processing transactions for customers.  Work is performed within the framework of standard operating policies and procedures.  Deviations from normal procedures and/or questions are referred to Branch Manager.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
     
    Travels to various locations to perform personal banker and teller duties as assigned.
     
    Perform all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, NOW accounts, regular checking accounts, etc., ensuring that applicable regulations, disclosures, policies, and procedures are observed.
     
    Assist in solving debit card/ATM operational problems; provide assistance to debit card customers to
    ensure continuous, efficient service with debit card transactions.
     
    Seeks new business by presenting, selling, and cross-selling needed bank products and following up properly to ensure quality service.
     
    Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts.  Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.
     
    Assists with customer checking account problems.
     
    Assists customers with entry into safety deposit boxes.
     
    Sets up direct deposit/auto debits to customers’ accounts.
     
    Handles outgoing/incoming wire transfers.
     
    Conducts a High Performance Checking brochure sales process.
     
    Process transactions via the teller window; verify customer identity and documents produced; verify endorsement(s) and funds available; count currency; check transaction for accuracy and completeness; issue receipts; monitor and balance cash drawer; reconcile differences; maintain teller supplies.
     
    Ensure security of assigned teller drawer and coin vault; maintain proper amount of currency in cash drawer; buy, sell, and verify currency; complete log books and bank slips; process large currency orders; count and bundle currency; process mutilated/unfit currency.
     
    Process bank by mail, night deposits, loan payments, savings bonds, credit card advances, transferring funds, etc.; issue Bank Money Orders, money orders, etc.
     
    Balance ATM by following standard operating procedures to ensure safety and security of ATM and bank personnel.
     
    Respond to loan payoff inquiries; contact Loan Department personnel or refers customer, as needed.
     
    Identify the customer by name; provide customer service to individuals in person and over the telephone; explain the Bank’s policies and procedures regarding transactions.
     
    Attend mandatory Bank meetings and training seminars, including but not limited to, the Bank’s web based training program.
     
    Properly handle branch opening and closing procedures.
     
    Process debit card orders and address changes.
     
    Accurately scan all transactions.
     
    Comply with all banking regulations, policies and procedures.
     
    Confidentiality is required in all phases of employment.
     
    NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned.
     
    Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups.
     
    SUPERVISORY RESPONSIBILITIES
    None.
     
    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    EDUCATION and/or EXPERIENCE
    High school diploma or general education degree (GED)
     
    Possess a minimum of two years of work experience as a Teller or similar work experience.  Formal training may be substituted on a year-for-year basis for the required work experience.  
     
    LANGUAGE SKILLS
    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
     
    MATHEMATICAL SKILLS
    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
     
    REASONING ABILITY
    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
     
    OTHER SKILLS AND ABILITIES
    Operate office and bank equipment (e.g., personal computer and printer, 10-key calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, paper cutter, hole punch, debit/credit card scanner, crimper, safe deposit timer, vault timer, security system, etc.).  Must have good working knowledge of word processing and spreadsheet software programs.  Basic PC knowledge.
     
    Must be able to operate PC, printer, copy and fax machine, and telephone.  Must have working knowledge of word processing and spreadsheet software programs.
     
    KEY CONTACTS--Internal and External
    Has frequent contact with all departments.  Has constant contact with customers and vendors.
     
    CERTIFICATES, LICENSES, REGISTRATIONS
    Valid driver’s license.
     
    Ability to be bonded by Bank’s surety company.
     
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee is occasionally required to walk and sit.  The employee must frequently lift and/or move up to 25- 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
     
    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    The noise level in the work environment is usually moderate.
     
    Individual is required to work in a team atmosphere, willing to assist others at any time.
     
    COMMENTS
    Position requires the ability to work before or after normal business hours to attend various employee meetings and training sessions.
     
    Position requires frequent travel to various locations for job related business.
     

     

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