Are you looking for a career with opportunities for advancement and unlimited earning potential?
If you have experience in automotive, sales or customer experience, and have a great work ethic and a can-do attitude, you might be just the candidate for this position. Those with experience in this area may be eligible for a sign on bonus! Our service advisors are responsible for building strong customer relationship and selling technicians' time. They greet and consult customers on service needs, preform a thorough vehicle walk around inspection, sell services, keep customers updated on services, field all live service calls and take ownership of the customer experience.
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Automotive Service Advisor:
Essential Duties include the following. Other duties may be assigned.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refers to technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time."
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies team of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.